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Our service promise
Your enquiry
- We will endeavour to acknowledge your enquiry within 24 hours.
- We will provide confirmation of your requirements and a written quotation, including terms and conditions, within 48 hours.
- Your arrangements will be supervised by our Conference Manager or Events Manager.
Your event
- We will ensure that a member of the Events team will meet and greet you on arrival, re-confirm all your event details, direct you to your meeting room(s) and ensure everything runs smoothly during the day.
- Your meeting room(s) will be set up in the format requested at least 30 minutes before the event begins.
- Your audio-visual/computing equipment will be set up, checked and in working order as per agreed times.
- Your meeting room will be regularly serviced during breaks.
- The service of all meals and refreshments will be provided as confirmed with the organiser on arrival.
- Menus are designed using local Welsh produce where possible.
- Special dietary requirements will be provided as agreed in advance or at the arrival briefing.
- Guest accommodation will be ready as per agreed check in times; all bedrooms are en-suite and well-equipped.
- A member of the Events team or Duty Manager will be available to assist you for the duration of your event and can be contacted via Reception.
- We will address directly any problems raised on the day of the event itself.
- We have a strong commitment to environmental management and have achieved the Green Dragon Environmental Standard at Level 2.
In conclusion…
- We welcome and value your custom and feedback.
- We will contact you within one week of the event to discuss your feedback with a view to the continuous improvement of our services and facilities.
- We will ensure that invoices are accurate and issued within 14 days of your event.
We look forward to welcoming you back to The Hill in the near future.
THE HILL EDUCATION & CONFERENCE CENTRE, Pen-y-Pound, Abergavenny, NP7 7RP
Tel: 01495 333777 Fax: 01495 333778 Email: Hill@coleggwent.ac.uk